Store Policy

🛡️ Updated Store Policy - Bold Horizon

1. Returns & Exchanges

• 14-Day Guarantee: In accordance with UK consumer rights, you have 14 days from receipt to request a return or exchange.

• Condition: Items must be unworn, unwashed, and have all original tags attached.

• Free First Exchange: We offer free shipping on your first exchange for a different size.

• Refunds: Once your return is received and inspected, your refund will be processed to the original payment method within 5-10 business days.

2. Shipping & Delivery

• Dispatch: Orders are processed and dispatched within 2 business days.

• Tracking: You will receive a tracking number via email as soon as your order leaves our warehouse.

• UK Delivery: We ship nationwide using reliable UK courier services such as Royal Mail.

• Next Day Delivery: Orders placed before 12 PM (GMT) are eligible for express shipping options at checkout.

3. Payment Methods

• Secure Checkout: We accept all major Credit/Debit Cards and PayPal for a secure experience.

• Currency: All transactions are processed in GBP (£).

4. Faulty Items & Warranty

• Quality Guarantee: If an item arrives damaged or develops a fault within 30 days, we will provide a full refund or replacement at no extra cost to you.

• Evidence: We may request photos of the fault to help our Quality Control team improve our products.

5. Sustainability & Ethics

• Eco-Friendly Packaging: In our commitment to a better horizon, we use recyclable or biodegradable packaging whenever possible.

• Ethical Sourcing: We work closely with suppliers who meet high standards of fair labor and ethical production.

6. Customer Care

• Support: Our team is available Monday to Friday, 9 AM - 5 PM (GMT), to assist with any questions regarding your purchase.

• Contact: Reach out to us via our contact form or email for a response within 24 hours.